At Vape Dubai, we strive to provide the best shopping experience for our customers. We understand that there may be times when you need to return a product or request a refund. That’s why we have a simple and fair refund policy in place.
If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will provide a full refund or replacement for the defective or damaged product.
If you accidentally place an order for the wrong item, please contact us within 24 hours of placing the order. We will provide a full refund for the order if it has not been shipped. If the order has already been shipped, you will be responsible for the return shipping costs.
If you change your mind about a purchase and would like to return the item, we will provide a refund if the item is returned in its original condition, unopened and unused, within 7 days of receiving the item. You will be responsible for the return shipping costs.
Please note that our refund policy does not cover products that have been damaged due to misuse, neglect or normal wear and tear.
To initiate a refund, please contact us with your order number and details of the issue. We will respond to your request as soon as possible and provide instructions for returning the item(s).
If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We are here to help and ensure that you are completely satisfied with your purchase.